News & Announcements. MOHELA also reserves the right to modify, change or discontinue the website at any time and for any reason without further notice to you. If you are having difficulties please contact your company administrator or … The Missouri-based company is a legitimate student loan servicer that is contracted to handle nearly 20% of the Department of Education's accounts. The password hint you selected when you initially registered on the MOHELA school website may help you remember your password. Contact Us Phone. FAO Hotline hours – Monday-Friday, 8 AM – 5 PM CT. Fax. If you have any questions related to your loans or need to make a change to your repayment plan, MOHELA customer service representatives can be reached by phone at the following numbers: (888) 866-4352 for help in the U.S. Once you log in with your User Name and password, click on the "Profile & Notifications" link under My Account. Enter your email address and we'll email instructions to reset your password. Box 1022 Chesterfield, MO 63006-1022. 866.222.7060. If you wish to change the answers to your security questions, you can resolve this issue yourself. Our offices will be closed for the holidays on: Thursday, December 24: Closed Friday, December 25: Closed. This delay will not change the effective date of the payment. MOHELA is committed to providing SoFi members a first-rate customer experience. Please answer the security question and note that you have only three attempts. MOHELA is a student loan servicer that works with the U.S. Department of Education to manage billing and payments for federal student loans. Mon–Thu 4am–9pm Fri–Sun 4am–5pm All times are PST Mortgages [email protected] (844) 763-4466. School Web User Request Form Please enter your 8 digit School Code. Your continued use of MOHELA's website after any such change to the website itself or the terms and conditions of its use will be considered constructive acceptance of any such modification. MOHELA P.O. General Correspondence MOHELA 633 Spirit Drive Coronavirus Situation. FAO HOTLINE: 888.866.4353 . Forgot Password. Reset Password Return to Login. If you are working with a company, and you wish to discontinue the relationship: Review any documentation you signed with the company, and the terms in the documentation; If applicable, contact your bank to stop payments to the company; and/or, Make checks payable to MOHELA and include your 10 digit MOHELA Account Number. Mon–Thu 8am–5pm Fri 8am–4pm Sat 7am–2pm Change your Federal Student Aid (FSA) ID password. Once you are on the Profile page, click the "Security" tab and you will see a "Question" button. Once you log in with your User Name and password, click on the "Profile & Notifications" link under My Account. If the password hint doesn't assist you in remembering your password, you will have to reset it by clicking the password reset link. Once you are on the Profile page, click the "Security" tab and you will see a "Question" button. Happy Holidays! Click here to retrieve your password hint. Create a secure username and password. If you wish to change the answers to your security questions, you can resolve this issue yourself. Loans & General Questions [email protected] (855) 456-7634. Change your www.mohela.com password. The health and well-being of our customers, staff, and our community are a top concern during the emerging Coronavirus (COVID-19) situation. MOHELA is committed to keeping our customers informed should any interruption in services occur. General questions [ email protected ] ( 844 ) 763-4466 wish to change the effective of. Mohela School website may help you remember your password the Missouri-based company is a legitimate student loan that... Legitimate student loan servicer that works with the U.S. Department of Education 's accounts Web Request. 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