Customer services are the departments of the typical company that engages in the handling of the needs and queries of customers. View More Replies... View more comments #34 . Give the client an opportunity to vent. To handle an angry customer, try your best to stay calm, even if the customer is acting rude. Given that they are manned by humans, it is not uncommon for the personnel to be rude to the clients. Maybe you are lucky to have friendly co-workers and great customers, but anyone can come up against a moment when you need to decide how to respond to a nasty email. Neha Jawale-Bhorge. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Optimum Customer Service. Neha Jawale-Bhorge. Being rude and being uncapable is a bad combination. You, as a customer, are the sole reason for the sales associate’s existence within the store. To diffuse the situation, try to empathize with them so they feel like you're on their side. Remember that it's not personal, and they're just taking out their feelings on you. They are strictly there to make sales and help customers. reply. Tune in. Best Response: Think about your business. #1 Breath in before dealing with rude customers or co-workers. You can find contact details for Optimum above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. How to deal with a rude, aggressive, or disrespectful client Published on July 15, 2015 July 15, 2015 • 184 Likes • 22 Comments Initial Optimum complaints should be directed to their team directly. The last thing a customer with a complaint wants to hear you say is: “You’re wrong.”What they want to hear is that you understand them, appreciate them, and agree with them on the importance of the value they have cited in their complaint.. POST. Dealing with rude and abusive customer emails Posted at 14:34h in Ecommerce by Ozcart Ecommerce 0 Comments No matter how much you play within the rule and do your absolute most to give good customer service, not everyone will be happy all of the time. So here it is, the rude, unprofessional, and angry message in your inbox. When A Customer Or Client Treats You Badly. The […] Any rude comments reflect the other person’s shaky perception of themselves, so remember that when someone blurts out something tactless. 42 Hilarious Customer Complaints And Responses That’ll Make You Laugh . Customer services are the departments of the typical company that engages in the handling of the needs and queries of customers. Refusing Help. 3. For example, you could say something like, "You're right to be annoyed. Final score: 41 points. michaelhelkvist Report. The website, store staff, and/or support reps aren’t on the same page, so the customer feels confused, frustrated—even misled. The Customer Is Getting Conflicting Answers. If and when this happens, complaints to that effect… 4. Show them that you will only continue the conversation with dignity and respect. If and when this happens, complaints to that effect have to be lodged. They may want to bring you down, but you don’t have to let them. Looking for insight on how to respond to customer complaints? Associates are trained and qualified to assist customers with all store-related needs—they are there at your own expense, so use them! Here are a few quick scripts to use when responding to customer complaints: According to the expert: “Show grace under pressure. Given that they are manned by humans, it is not uncommon for the personnel to be rude to the clients. Below, Marter, also founder of the private counseling practice Urban Balance, shared her tips for responding to rude, nosy or inappropriate comments and questions. 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